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Nintendo World Class Service NES Product Maintenance Troubleshooting And Service Guide

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The Product Maintenance, Troubleshooting and Service Guide is a fold-out customer leaflet from Nintendo of America's World Class Service programme, printed on four pages. It carries the World Class Service hotline number, 1-800-255-3700, and the slogan "Stay in the game by maintaining your Nintendo". It is undated; the uploader to the Internet Archive dates it to 1991 by comparison with other service-centre sheets, and says it was handed to customers by authorised service centres.[1]

It is written for owners, not technicians. Nintendo's technician training document from the same period is the NOA Independent Servicer Technical Training Workbook, whose Appendix B is Nintendo's NES control-deck schematic.

Contents

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  • Maintenance tips: seven numbered care instructions for the NES Control Deck, Game Boy, Game Paks and accessories.
  • Troubleshooting guide for the Nintendo Entertainment System, as symptom, most common causes and solutions: snowy screen, solid colour (blank) screen, scrambled screen, blinking or flashing screen, blinking power light, no power light, picture fine but no game sound, and picture fine but sound buzzing or distorted.
  • Troubleshooting guide for the Game Boy: blank screen with a solid block in the middle, blank or solid screen, screen with missing graphic lines, battery power light not coming on, and no sound.
  • Authorized Service Centers: a description of Nintendo's repair network, its hotline hours, and a list of centres by state.

What it says

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The causes Nintendo gives are almost all outside the console: a Game Pak not pushed fully down, dirty Control Deck or Game Pak connectors (cleaned with an NES Cleaning Kit), the TV connected through both the VHF input and the audio/video input at once, an AC adapter not plugged into a live 115 V outlet, a non-Nintendo AC adapter, and a dual hookup through both the RF switch and the AV cable. Some Game Paks make no sound until play starts; Nintendo calls that normal. For the Game Boy it lists the contrast setting, weak batteries, an uncharged Rechargeable Battery Pak and dirty edge connectors, and gives the cure for missing graphic lines as cleaning.

The care instructions include "DO NOT touch or blow on the metal game pak edge connector" and "Keep the Control Deck door closed at all times".

What it does not contain

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  • No schematics, parts list, component values, voltages or test points.
  • No disassembly procedure; every solution beyond cleaning and hookup ends at an Authorized Service Center.
  • Nothing on the SNES, the Famicom or any PAL machine.

For circuit-level NES work see the NOA Independent Servicer Technical Training Workbook, NES-001 Schematic (a redraw) and NES Schematics, a set of two motherboard sheets and five cartridge sheets whose author is not recorded.

Download: Nintendo Entertainment System Product Maintenance Troubleshooting and Service Guide7.pdf

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References

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  1. ↑ "Nintendo World Class Service Product Maintenance Troubleshooting And Service Guide", Internet Archive, uploaded 20 December 2024. The file hosted here is that item's OCR derivative ("_text.pdf"), byte-identical.
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